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vetrxdirect.com Reviews

Company Overview

Overall Ratings

vetrxdirect.com Reviews has an overall customer rating of 4.5 out of 5 stars from 539 reviews indicating that most customers are generally satisfied with their purchases.

4.5

★★★★★

539 Reviews

5 stars

447 83%

4 stars

29 5%

3 stars

6 1%

2 stars

11 2%

1 stars

46 9%

Customer Service 4.5 ★ (539)

See all reviews

⭐⭐

447 5-Star Ratings

About vetrxdirect.com Reviews

Provided by vetrxdirect.com Reviews

VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet’s veterinarian and VetRxDirect will take it from there.

Bryanna Rodriguez

★ ★ ★ ★ ★

Feb 25, 2025

They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.

Bryanna Rodriguez Navarro

★ ★ ★ ★ ★

Nov 6, 2024

I placed an order 10/4 around 3PM and order was delivered to my home by 10/6 by 11AM. Great service! I was very worried about missing a dose of my cat...

Kenneth Winters

★ ★ ★ ★ ★

Oct 10, 2024

I have been ordering lactate ringers solution for our Precious for a few yrs for her kidney disease. I have found their customer service very good and...

Doreen DiRamio

★ ★ ★ ★ ★

Apr 29, 2024

I was a little hesitant to order from Vetrx based on people saying they were hard to reach. They may not have answered the phone as quickly as I wou...

Karen Harvey

★ ★ ★ ★ ★

Dec 19, 2023

I had no problems with VetRXDirect. They called my vet for my cat’s RX and shipped it right away. I had the medicine within a few days. I was impres...

Lauren

★ ★ ★ ★ ★

Feb 1, 2022

I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentional...

Karen Ballinger

★ ★ ★ ★ ★

Jan 28, 2022

I often order medicine here for my beloved dog. Here the prices are reasonable, often cheaper than in the neighboring veterinary clinic. Yes, and some...

Norma Cokeley

★ ★ ★ ★ ★

Dec 10, 2021

My dogs Chanel & Coco love the DuoClenz Rawhide Chews, now ordering the Honey Oat Dog Biscuit.

Susan Kennington

★ ★ ★ ★ ★

Dec 5, 2021

I have been using this pharmacy for Sassy for the past 2-3 years. They are prompt, knowledgeable, and really stay on top of your orders with the Vet....

Robert Brown

★ ★ ★ ★ ★

Nov 17, 2021

I strongly recommend shopping with VetRxDirect especially how they handled my problem with some leakage even if the bottles were well wrapped for leak...

Jordannas Lei Calvert

★ ★ ★ ★ ★

Nov 3, 2021

When you need to get a med for your pet in a rush, here is the place to go. They offer everything you and your dog would need for an emergency, and t...

ALEXIS BROWN

★ ★ ★ ★ ★

Oct 26, 2021

Great customer service, fast response time to all my questions. And their prices are so much more affordable. Will continue to use them for my cats me...

Reviews

539

4.5

★★★★★

Sophia Martin

★★★★★

Jan 6, 2026

Will not be purchasing from them anymore

Purchased eye drops for our pup and he started rubbing his eye. I reached out to the company asking about a satisfaction guarantee or refund or any sort of help and they simply said “no refunds”! They didn’t even question if my pup was ok or what’s going on. No concern at all. Will not be purchasing from them ever again. I don’t trust this company.

Customer Service 1.0 ★

Randy Bramstedt

★★★★★

Sep 30, 2025

No customer service whatsoever via phone, text, or email

Vet approval failed but could not reach Vet Rx by phone, email, or text. Absolutely no customer service. Could not get status on order to resubmit as vet was waiting to approve order.Non-existent and unresponsive customer service. Therefore I cancelled my order and autoship subscription. I do not trust them.

Customer Service 2.0 ★

T. Hash

★★★★★

Aug 10, 2025

Terrible Customer Service!!

Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size). Instead of replying politely to us, someone named Jane basically replied 'this is what it is and moving forward go find another pharmacy to order from'. Very rude and inconsiderate people.

Customer Service 1.0 ★

★★★★★

Jul 8, 2025

Problems with their website that…

Problems with their website that prevented me from ordering refill. No response to my VMs or email, no notice that web issue had been fixed--I just had to keep trying until it went thru.

Customer Service 1.0 ★

Bryanna Rodriguez

★★★★★

Feb 25, 2025

They have been amazing for me

They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.

Customer Service 5.0 ★

Barb Hedstrom

★★★★★

Jan 27, 2025

First order

First order. I put it in three times. It still doesn't go thru. Disgusted. Do you want business or not? Now I don't know if I ordered my dogs med or not. You suck.

Customer Service 1.0 ★

Marketing Pros

★★★★★

Jan 7, 2025

I had a rush order over 10 days ago and…

I had a rush order over 10 days ago and it wasn't rushed. Now I no longer need it. I canceled the order through their website, and it still sent a shipping notification. I emailed immediately, and they said they can't cancel it or refund it.

Customer Service 1.0 ★

Cary McGillivary

★★★★★

Dec 10, 2024

Expect incompetence you will not be disappointed!!!

My original order was supposed to be shipped to the UPS store in Ogdensburg, New York. However, it was incorrectly sent to Mount Dora, Florida. - According to the email correspondence, it was clear that the packages should not be shipped until the specified arrival date of Friday December 6th 2024 yet they were shipped early and to the wrong address.- As a result, I experienced inconvenience, including a 40-minute drive to pick up the package, which is time-consuming and frustrating.You're response to the customer was go find another place to Purchase the product because you can't handle shipping it to Ogdensburg UPS store.All of the mistaps was on your part. And I am told to go someplace the following is Vetrx response to me..We regularly ship orders to New York. Unfortunately, we cannot guarantee a particular carrier when orders ship. In addition, we cannot always guarantee when orders ship. I hope that you are able to get the Visbiome easily from another supplier. Your order has been fully refunded.And than this one today! We received your voicemail about your recently cancelled order. I am very sorry, but we will not be calling you back, and we will not be able to fill for you anymore. Your misshipped order has been refunded. The order that we received today has been cancelled. No funds were captured. The Visbiome is over-the-counter, so there is no prescription on file. I am sorry for the inconvenience. We hope you are able to find another supplier that is able to meet your expectations. Best Wishes,Sarah

Customer Service 1.0 ★

Bryanna Rodriguez Navarro

★★★★★

Nov 6, 2024

5/5 great experience

I placed an order 10/4 around 3PM and order was delivered to my home by 10/6 by 11AM. Great service! I was very worried about missing a dose of my cat’s heart meds. Thankfully, we didn’t thanks to VetRxDirect!

Customer Service 5.0 ★

Kenneth Winters

★★★★★

Oct 10, 2024

I have been ordering lactate ringers…

I have been ordering lactate ringers solution for our Precious for a few yrs for her kidney disease. I have found their customer service very good and reasonable prices. One time we had a leaking bag and they credited my account w/ no problem. They are very good in getting in touch w/ you if you let them know. They are prompt in sending their products also.

Customer Service 5.0 ★