twycrosszoo.org Reviews

Love this zoo, I know a lot of people complain about not seeing the animals, but they give the animals an option of privacy which is why you might not always see them. They care more about their animals than you being able to see them, this is the risk you take going to any zoo, so not sure why people are saying that.I visit every month with my family and we always have a great time and never get bored, considering you pay for 1 day and go free for the rest of the year, this is such a massive bargain! I've not heard of any other zoos doing this!We went to the lanterns last night too and it was absolutely incredible! We spent an hour and a half easily just taking it all in! The amount of effort that has gone into it is amazing!Ignore all the hate comments, this is an amazing zoo! If you want cheaper and to see animals that are forced to be on show, go to a pet shop 🙄

We come quite often as we bought a ticket ans get free returns for the year. The most recent visit was to see santa and paid an extra £8.. there was a lovely little show followed by the santa visit and a teddy. Weve paid more than that to just see santa at a shopping centre with a chocolate bar gift. We have been to see santa previous years which I did think was better (group story with santa) but i understand they change things. We loved the gruffalo trail and activities along the way. Lots of animals to see and things to do (water park and sand in the summer) and never seems to be too busy there. Its definitely worth it if you can so a few return visits.

Absolute shocking customer service Have been chasing my return annual passes by email ,, keep getting the same AI response by computer I presume asking the same pre written Demelza ?.. not a user friendly booking system and no way of communicating with Twycross 🤷🏼‍♀️😱 emailed asking for a phone call back no reply , just ignored .

We visited Twycross Zoo yesterday with four children under seven, and I left feeling deeply saddened by the state of the place. While there was plenty of focus on bright play areas, an all singing all dancing carousel at the entrance, and Gruffalo Land to entertain children, the same level of care and attention clearly hasn’t been given to the animals themselves.Many of the enclosures were cold , bare, and depressing, with very few animals visible at all. The few we did see looked lethargic, bored, and desensitised and hiding in windows away from visitors (the gibbons looked desperate to get away from prying eyes) The lack of natural surroundings in almost every pen was shocking — bare concrete floors, cracked glass panels, and no signs of enrichment, comfort or stimulation.One orangutan had tried to bury itself in shavings of straw/hay to snooze and looked so sad. The tortoise enclosure, for example, was just concrete and a small grubby pool of water which even my six year old commented on being sad for the animal, with no soil, grass, or plants to mimic their natural habitat. The monkey pens were dull and empty, with only wooden planks and strapping to climb on — no trees, no greenery, and nothing remotely resembling their tropical environment. The giraffes were confined inside a large cement building with only a few bare branches hanging from the ceiling, and the tanks we saw were murky and lifeless.It’s clear the focus here is more on creating attractions for children than on ensuring the wellbeing of the incredible animals that make a zoo worth visiting. The entire experience was disheartening and felt incredibly cruel.The staff were all friendly and polite. The parking was an overcrowded nightmare. The zoo certainly seems like more of a ongoing sales pitch from the moment of purchasing your tickets to the minute you step out of your car everything costs extra at ridiculous prices.Until significant improvements are made to the animals’ living conditions and enrichment, I would strongly urge others to avoid visiting. These animals deserve so much better.

Awful day out! Where are all the animals?! We were looking forward to a family day out after myself and my husband having an extremely busy week running events and we were very disappointed - even our 6 year old said before we made any comment about how bad it was. We also pre booked the feed the lorikeets at 2:30pm - when we arrived there was a queue and people paying to go in. When we came to the desk we were told it’s been busy and the lorikeets may be too full to eat! We went through anyway as naturally the children were excited. The keeper inside said they were only letting pre booked in which was a clear lie as we just watched families pay to come in. Why let people come through who haven’t pre booked? Just work on pre booked basis. There were over 70 people in there so no wonder the Lorikeets didn’t want to eat any more! Taking money for nothing and highly unfair on those who had pre booked. The enclosures themselves seemed very small and un kept. Our 13 year old said we see more animals at our family farm. The snake house has 1 snake out of the 2 enclosures there. Activities around the gruffalo trail were broken and not working. For a day out that has code over £80 for a family of 4 - it was extremely disappointing and we would not recommend going to anyone. There are far better zoos such as Cotswold wildlife park, longleat and West Midlands safari. Do not waste your money here. Very sad.