rover.com Reviews

Company Overview

Overall Ratings

rover.com Reviews has an overall customer rating of 4.4 out of 5 stars from 132 reviews indicating that most customers are generally satisfied with their purchases.

4.4
132 Reviews
5 stars
107 81%
4 stars
4 3%
3 stars
7 5%
2 stars
1 1%
1 stars
13 10%
Customer Service 4.4 (132)
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⭐⭐
107 5-Star Ratings

About rover.com Reviews

Provided by rover.com Reviews

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

K
Kurt
Feb 5, 2026

My 2 dogs were well cared for by Lucky.

J
Jenn
Feb 5, 2026

Easy to navigate, user friendly

J
Julie
Feb 5, 2026

Joseph was awsome. Very friendly. You can tell he just loves dogs.

V
Valorie
Feb 5, 2026

I have a temperamental cat with special needs, Tim. Tim has been fired from three different boarding facilities for being too spicy. Then I found Ca...

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A
Andrea
Feb 5, 2026

I already provided a review

H
Heather V. Kight
Feb 4, 2026

The care for my dog was excellent! The pictures and information provided while I was gone gave me peace of mind.

N
Nell
Feb 4, 2026

I have been so pleased with Peggy as my animal sitter. She takes good care of my dog, cat and my house. Peace of mind is what Peggy gives me when I tr...

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K
Kaneez
Feb 4, 2026

We had a great experience with the site, easy to navigate and a super kind and nice walker.

C
C. Nicole
Feb 4, 2026

Rover is my go-to for all my pup sitter needs ‼️💕 it’s reliable and convenient and trust worthy.

J
Jo
Feb 4, 2026

Jennifer and her husband seemed really nice and caring. Everything seems to go well. Will definitely use them again.

D
Delane
Feb 4, 2026

Jennifer J. is amazing….it was the first time for me to leave my dog with anyone and I hit the jackpot with her! I knew by reading her reviews then ...

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F
Frank
Feb 4, 2026

Shelly was great and I highly recommend her.We would/will use her again.

Reviews

132
4.4

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E
Elina
Feb 5, 2026
I never had a bad experience with Rover…
I never had a bad experience with Rover costumer service. This time I spoke with representative that was reading from paper and each time I tried to explain her something regarding my state she went back and she was reading... I could read by myself. She didn't check the state requests. She could not answer questions. She was repeating again and again to her reading. That was the worst service I got from them.
Customer Service 1.0
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K
Kurt
Feb 5, 2026
My 2 dogs were well cared for by Lucky.
My 2 dogs were well cared for by Lucky.
Customer Service 5.0
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J
Jenn
Feb 5, 2026
Easy to navigate
Easy to navigate, user friendly
Customer Service 5.0
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J
Julie
Feb 5, 2026
Joseph was awsome
Joseph was awsome. Very friendly. You can tell he just loves dogs.
Customer Service 5.0
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V
Valorie
Feb 5, 2026
I have a temperamental cat with special…
I have a temperamental cat with special needs, Tim. Tim has been fired from three different boarding facilities for being too spicy. Then I found Caylei on Rover! Not only does Tim behave for her, he actually cries when I drive him home. She sends me videos of him being so sweet and loving. AND, she has the skills needed to take care of his special needs. Tim has stayed with her multiple times, now, and it has allowed me to be able to go on vacations or to out of town funerals. Without Caylei, I would not be able to do those things. She loves Tim, too. I feel so lucky and thankful that Rover allowed me to find her.
Customer Service 5.0
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A
Andrea
Feb 5, 2026
I already provided a review
I already provided a review
Customer Service 5.0
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L
LMD
Feb 4, 2026
Beware of sitters on this site
This was my first time using this site and the 1st time I'd left my pet with a non-family member. Returning home and finding a prescribed medication (that didn't belong to anyone in my household) in my dog's crate was terrifying. My dog was dazed for 2 days afterwards. My worst nightmare was this...someone harming my pet. I don't know if the pet sitter (hired through this platform) intentionally medicated my animal or mistakenly dropped a pill in his crate. Either way, I'm not sure the pet-sitter was held accountable or continues to be employed through this site. I will not be using Rover again and I hope they don't just sweep what happened to my pet under the rug.
Customer Service 1.0
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H
Heather V. Kight
Feb 4, 2026
The care for my dog was excellent
The care for my dog was excellent! The pictures and information provided while I was gone gave me peace of mind.
Customer Service 5.0
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N
Nell
Feb 4, 2026
I have been so pleased with Peggy as my…
I have been so pleased with Peggy as my animal sitter. She takes good care of my dog, cat and my house. Peace of mind is what Peggy gives me when I travel because I know Simon and Tito are in good hands!
Customer Service 5.0
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K
Kaneez
Feb 4, 2026
Great Resource
We had a great experience with the site, easy to navigate and a super kind and nice walker.
Customer Service 5.0
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