rcwilley.com Reviews

Company Overview

Overall Ratings

rcwilley.com Reviews has an overall customer rating of 4.2 out of 5 stars from 170 reviews indicating that most customers are generally satisfied with their purchases.

4.2
170 Reviews
5 stars
127 75%
4 stars
5 3%
3 stars
8 5%
2 stars
5 3%
1 stars
25 15%
Customer Service 4.2 (170)
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⭐⭐
127 5-Star Ratings

About rcwilley.com Reviews

Provided by rcwilley.com Reviews

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7.For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you.At RC Willey you’ll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days.Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others.In our Home Electronics department you’ll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer.When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation.Our mattress department features more name-brand merchandise than you’ll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we’ll even pick-up and remove your old bedding for free!How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers.Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make “Your Home. Your Way”.Today at RC Willey, we promise to bring you the world’s finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise.RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you.Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

K
Kim R Robinson
Mar 4, 2026

We went in looking for what we wanted and kept looking until we, my wife and I, and the salesperson found the fit to replace our current entertainment...

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B
B Gates
Mar 3, 2026

Been a customer for 35 years and I have always had a great experience with RCW. In my opinion it’s the best people and great service and quality in ...

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C
customer
Mar 3, 2026

Made the order online ( it was easy) then it offered next day to pick up, well we decided to pick it up and every one was so easy to pick it up as wel...

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S
Shoop’s
Mar 2, 2026

Sales staff is great. Greeter was so pleasant when we entered the store!

K
Kelly
Mar 2, 2026

I always like going to RCs. Even now that I am out of the area. I get to enjoy it on some items that can ship

M
MD
Mar 2, 2026

I use my account often for emergency auto repairs and it eases my stress to be able to have the six months no % plan. Thank you!!!

C
customer
Mar 2, 2026

Excellent service. Top notch experienced techs! RCWilley is the best place to purchase electronics!!!

C
customer
Mar 2, 2026

Delivery efficient, quick and staff very polite.

C
customer
Mar 1, 2026

Easy to use website and fast response on credit request

C
customer GK
Mar 1, 2026

RC Willeys has been great. We always love shopping here. Top notch selection, awesome customer service, and especially amazing prices. I always know ...

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J
James Anton
Mar 1, 2026

Great price and fast delivery

M
Melanie
Feb 28, 2026

Great deliver time and great customer service!

Reviews

170
4.2

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K
Kim R Robinson
Mar 4, 2026
No pressure sales
We went in looking for what we wanted and kept looking until we, my wife and I, and the salesperson found the fit to replace our current entertainment dual seat for our den.
Customer Service 5.0
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B
B Gates
Mar 3, 2026
Been a customer for 35 years and I have…
Been a customer for 35 years and I have always had a great experience with RCW. In my opinion it’s the best people and great service and quality in the state. Thank you
Customer Service 5.0
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C
customer
Mar 3, 2026
Made the order online ( it was easy)…
Made the order online ( it was easy) then it offered next day to pick up, well we decided to pick it up and every one was so easy to pick it up as well.
Customer Service 5.0
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S
Sandra Johnson
Mar 3, 2026
We had a disappointing experience with…
We had a disappointing experience with a 50 yard carpet purchase. We chose an in stock Karistan carpet in Blanched Almond . The sample had a felt sticker in the corner indicating it was in stock. I was told by the sales person, Savannah that they had openings for laying the 1st week of February which was the following week. She told me it would take a day or two to set aside the yardage needed and would call with an install date. We were carpeting two rooms and had just painted the bedroom. I hurried Saturday and Monday to paint the living room, remove the old carpet, pad and staples in order to be ready for install that week. I didn't receive a call so I called on Tuesday and was told by another salesman that they didn't have the carpet we wanted and it wouldn't available until the middle to end of March. He asked if we would like him to find us a similar carpet and we said no. I asked to talk to the manager of the flooring department and told him the situation and asked what he intended to do. He said he would look into it and let me know. He called a short time later and said they had "found" the carpet. I asked where they found it and he said they took it from an order than hadn't paid yet. I had paid our deposit the previous Friday. He said they would install Thursday or Friday and we chose Friday. All furniture was removed with the exception of the living room couch. It was the last piece of furniture to be moved and we had made space for it in our entryway. I had two grandsons there ready to move it after they brought the new carpet in because it would have been hard to get it into the rooms with the couch in the entryway. When the workers arrived, they offered to move the couch. They put it on the front porch instead of just outside the living room in the entryway. The carpet and pad from the living room weighed 200 pounds according to the weight and what I paid at the dump. The bedroom was slightly smaller but almost as heavy. RC Willey offers a discount of 82.50 if the old carpet is removed. I called several times to ask about the discount and was assured it would be in my account by the end of the day. It never showed up. I made another call as was told they were charging 85 dollars to move the couch (that they didn't have to move) and if I paid that amount, they would credit me the 82.50. Seriously, would never do the hard work for them again. Do they really think that moving one couch is equal to removing and hauling away 300 pounds of old carpet and padding? We still wonder if we got the carpet we wanted. We will never know. In stock doesn't mean in stock. Let them do the heavy lifting. Buyer beware!
Customer Service 2.0
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S
Shoop’s
Mar 2, 2026
Sales staff is great
Sales staff is great. Greeter was so pleasant when we entered the store!
Customer Service 5.0
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K
Kelly
Mar 2, 2026
I always like going to RCs
I always like going to RCs. Even now that I am out of the area. I get to enjoy it on some items that can ship
Customer Service 5.0
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M
MD
Mar 2, 2026
I use my account at times for an auto emergency …
I use my account often for emergency auto repairs and it eases my stress to be able to have the six months no % plan. Thank you!!!
Customer Service 5.0
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C
customer
Mar 2, 2026
Excellent customer service!!
Excellent service. Top notch experienced techs! RCWilley is the best place to purchase electronics!!!
Customer Service 5.0
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C
customer
Mar 2, 2026
Delivery efficient
Delivery efficient, quick and staff very polite.
Customer Service 5.0
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C
customer
Mar 1, 2026
Easy to use website and fast response…
Easy to use website and fast response on credit request
Customer Service 5.0
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