protectyourhome.com Reviews

Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!

I'd give 0 stars if it were an option.- Customer support is non-existant. Was transferred 3 times with a 15min hold time on each transfer to get new batteries for a lock. No one was able to resolve the issue and no one was able to confirm how I could resolve it myself- All customer service people seem to have a window of conversation before they transfer you, was never able to stay on with someone for more then 3 minutes before being transfered to a random department, and the new person was never given the details of the previous conversation so it was a loop of the same conversation endlessly before being transferred again- Email correspondance was happening simultaneously. Despite paying for the entire service I was informed there are call out fees to assess and to fix problems, despite paying for the service and maintenance of the system. I reviewed the contract and it turns out the indemnity and warranty clauses are solely provided to make sure ADT gets paid regardless of what happens to me, my system, my home or my family. The liability is not shared even slightly and their sole focus is extracting as much money as possible while doing as little customer service as possible- For anyone who wasn't aware, the contracts have auto-renew clauses, so when your term is up, they will continue billing you forever unless you specifically tell them not to AND do it more than 30 days before a billing cycle, meaning they will take a month or 2 additional from you if you don't cancel more than a month before the end of your contractOverall, I would be the exact same level of safe with a mechanical deadbolt and a trip wire based on the service they have and continue to provide - or rather not provide. And they are free to increases prices at will after the initial 12 months of the arbitrarily long 3 year agreement regardless of any short comings on their end.If you have literally any other service available to you, avoid ADT. If I were able to, I would cancel my contract today, but unfortunately that would mean I give them the same amount of money without the bare minimum 'we can call the cops if your alarm goes off for more than 5 minutes in the dead of night' service.

Not good enough

My experience with ADT has been horrible every representative I spoke with has been horrible. Many times siting on the phone with ADT FOR HOURS WITH NO FIX as soon as my contract is over I am leaving

Uses spambots to send spam email to drum up leads, but they ARE NOT ADT.