pens.com Reviews

Company Overview

Overall Ratings

pens.com Reviews has an overall customer rating of 4.1 out of 5 stars from 273 reviews indicating that most customers are generally satisfied with their purchases.

4.1
273 Reviews
5 stars
177 65%
4 stars
22 8%
3 stars
19 7%
2 stars
22 8%
1 stars
33 12%
Customer Service 4.1 (273)
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⭐⭐
177 5-Star Ratings

About pens.com Reviews

Provided by pens.com Reviews

About Pens.comA National Pen Brand Thank you for taking the time to leave us a review. We appreciate your input! Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy (and affordable!) to find the perfect merchandise for your brand and budget. Whether you need personalized pens to impress your prospects or custom drinkware to thank loyal clients, we’ve got you covered with our wide selection of pens, bags, drinkware, and more. Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand. Why Pens.com? MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it. MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it. MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we’ll make it right. Grow your business with Pens.com—where you can spend less and brand more.

T
Tracie Kmiec
Feb 13, 2026

Great quality, speedy turn around and easy to use website

L
Leonardo Ramirez
Feb 13, 2026

I love the Brinsley pens and my clients are enjoy how they write.

R
R C
Feb 13, 2026

I received the order just like I wanted it. I’m happy with the variety of pens that I got.

A
Annette Escobar
Feb 13, 2026

Fast efficient and accurate. Great experience

P
Psychology Resources
Feb 13, 2026

Excellent design and quality. These pens are a big hit. Our clients love them.

A
Ana Celia Adler
Feb 12, 2026

I order pens and envelops for my business . I am very happy with the products they delivered. Very good quality. the design was exactly ordered . Very...

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K
Kay Graham
Feb 12, 2026

Fast, nice pens to write with (I'm a lefty) and the fidget spinner is very popular with our customers!

J
JOHN OLSON
Feb 12, 2026

The pens look great and work really well. It is difficult to see the tariff charges added in now to the pricing along with separate charges for setup...

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T
Tom Townsend
Feb 12, 2026

Very pleased with the products and transaction. Very easy and received quickly.

R
RJ Kroeger
Feb 11, 2026

Great product, on time, easy to orderAccurate

S
Sheretta Watson
Feb 11, 2026

exactly how i wanted the pens to look i would definetly order from them again

C
Client Care Specialist
Feb 11, 2026

We’ve had a fantastic experience ordering custom pens from Pens.com. The quality is excellent, but the real proof is in the feedback. Our clients co...

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Reviews

273
4.1

Filter Reviews

T
Tracie Kmiec
Feb 13, 2026
Great fast service excellent quality
Great quality, speedy turn around and easy to use website
Customer Service 5.0
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E
Emily
Feb 13, 2026
I love the pens
I love the pens. I ordered the "Assorted" but disappointed I didn't get the blue color like described on the website.
Customer Service 4.0
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L
Leonardo Ramirez
Feb 13, 2026
I love the Brinsley pens and my clients…
I love the Brinsley pens and my clients are enjoy how they write.
Customer Service 5.0
Share
R
R C
Feb 13, 2026
I received the order just like I wanted…
I received the order just like I wanted it. I’m happy with the variety of pens that I got.
Customer Service 5.0
Share
J
JANET
Feb 13, 2026
Color did not match color advertised
The pen color I ordered was red and the picture of the pen shown on their website was red. But it was not red when the pen order arrived. It was a dark burgundy color. I called customer service and they had me send a photo of what the pens and they agreed it was not red so they sent me a shipping label to return the pens. In the days to follow a sales person contacted me to find the red color and sent me several quotes that were all at least $120 to $150 more in total even after telling them what the limit was. Seems there was no way to get the red pens for the price on the original order so I am waiting for my refund to process. I believe they should have found a way to sell me the red pens at the original cost since they too agreed that what I received was not red. I will be more careful and order samples before making any other orders.
Customer Service 2.0
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A
Annette Escobar
Feb 13, 2026
Fast efficient and accurate
Fast efficient and accurate. Great experience
Customer Service 5.0
Share
P
Psychology Resources
Feb 13, 2026
Excellent design and quality
Excellent design and quality. These pens are a big hit. Our clients love them.
Customer Service 5.0
Share
J
Julie Seymour
Feb 12, 2026
The pens are nice but the print size is…
The pens are nice but the print size is so small, no one can see it.
Customer Service 2.0
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A
Ana Celia Adler
Feb 12, 2026
I order pens and envelops for my…
I order pens and envelops for my business . I am very happy with the products they delivered. Very good quality. the design was exactly ordered . Very happy
Customer Service 5.0
Share
K
Kay Graham
Feb 12, 2026
Fast
Fast, nice pens to write with (I'm a lefty) and the fidget spinner is very popular with our customers!
Customer Service 5.0
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