paw.com Reviews

Company Overview

Overall Ratings

paw.com Reviews has an overall customer rating of 2.4 out of 5 stars from 165 reviews indicating that most customers are generally satisfied with their purchases.

2.4
165 Reviews
5 stars
49 30%
4 stars
2 1%
3 stars
9 5%
2 stars
3 2%
1 stars
102 62%
Customer Service 2.4 (165)
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⭐⭐
49 5-Star Ratings

About paw.com Reviews

Provided by paw.com Reviews

The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet’s joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with …

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Stephanie J
Feb 4, 2026

Best dog products I’ve ever owned for my dogs. Practical, durable and beautiful.

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Colin Campbell
Jan 13, 2026

I love the products and they have been great at responding.

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Sheila Quattlander
Jan 7, 2026

Just received my order. Super quick shipping and quality product. Had a bit of an odor from maybe the vacuum sealing process but the blanket will do w...

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lyn raven
Dec 6, 2025

There was a problem with the tracking that amazon provided and we thought pieces were missing. Being alarmed.....I reached out to customer service an...

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Wendy
Dec 5, 2025

Paw.com has amazing customer service. They were extremely responsive to my needs and 100% did what ever they could to make me happy.

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Nikki Mackenzie
Oct 24, 2025

I see a lot of negative reviews for Paw, but I’ve always had a good experience ordering from this company. My dogs love the beds and they hold up th...

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Rosie Smith
Oct 23, 2025

This company is one of the rare ones that keep their word and stand behind their well-made products. I’ve had one bed from Paw.com that has lasted 4...

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Dane Gunnlaugson
Aug 26, 2025

I’ve had two purchases with Paw.com Canada. I bought a cat bed about 3 years ago and it’s been a favourite in the household ever since. Even 3 yea...

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Alison de Caussin
Aug 20, 2025

My dog loves their products. We have several dog blankets (to cover furniture) as well as a bed.

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Shawn Gallegos
Jul 23, 2025

We have ordered several blankets from PAW.Com.They are wonderful blankets. We have one on our couch, in our car and on our beds. They wash up nice and...

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EM
Jul 9, 2025

My 2 Great Danes are so comfortable on the 2 faux fur runners I purchased for my couch! I have a large sectional and my Great Danes own it!

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Leslie McCarty
Jul 7, 2025

Great customer service and products!

Reviews

165
2.4

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S
Stephanie J
Feb 4, 2026
Best dog products I’ve ever owned for…
Best dog products I’ve ever owned for my dogs. Practical, durable and beautiful.
Customer Service 5.0
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J
JULIA ELLIS BASS
Feb 4, 2026
The product is great the website needs…
The product is great the website needs help, very hard to place orders with the site crashing
Customer Service 4.0
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J
James Boivin
Feb 3, 2026
This place is a scam and then some
This place is a scam and then some. Big ripoff!! READ THE FINE PRINT ON THEIR RETURN POLICY!!!! NFG .... go elsewhere to buy your substandard China junk! I hope the owners die a slow and agonizing death...ripping off the public
Customer Service 1.0
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C
Colin Campbell
Jan 13, 2026
I love the products and they have been…
I love the products and they have been great at responding.
Customer Service 5.0
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D
DEBERA MURTAUGH
Jan 9, 2026
The white blanket came with black…
The white blanket came with black stitching, very noticeable. And wasn't as plush as shown in ad. Company did settle with me quickly for half. Also comparable blankets sell on Amazon for half! Wished I'd did my homework before buying!
Customer Service 3.0
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Sheila Quattlander
Jan 7, 2026
Just received my order
Just received my order. Super quick shipping and quality product. Had a bit of an odor from maybe the vacuum sealing process but the blanket will do what it’s designed to do- protect our bedding. We’ll see how it holds up after washing.
Customer Service 5.0
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A
Annie M
Jan 6, 2026
Pay attention to return fees
The dog blanket I ordered did not look the same as the picture shown on the website. So, I initiated the return. Pay attention to the return policy, for restocking and return fees. Or you can prepay a $5.00. fee upon purchase to reduce the fee if returned. (Like return insurance). Company was very responsive.
Customer Service 3.0
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K
Kylie
Jan 5, 2026
Products are good but availability and customer service are not
I would like to start by saying I do really like the products we have used from paw.com. We have two blankets purchased 2021/2022 (3&4 years now with semi-regular use), both that are still in use and in a condition you would expect from the dog’s blankets. We also have 2 beds with covers purchased in 2023 (2 years now), the dogs love both beds and while the one is rarely used (in a room we aren’t in often and the dogs aren’t in without supervision) and we have the runner bed but it has had a hole in the very top, center of it for over a year now and the company never has the replacements in stock, only says they can not provide an ETA on when they will be in stock and when asked will say the product isn’t being discontinued. I have attempted the purchase a new cover (for the 3rd time) today with no luck, and 1 year + is as long as I am willing to wait for the company to get stock without them being willing to provide any timeline or offer any product support. Replaceable covers was one of the big reasons we chose these beds and if the company won’t allow us to purchase a new cover (a product STILL listed on their website), I think people need to know that before they purchase. The runner is our dogs favourite bed and the cost/value of it was really worth it to us (even paying for replacement covers) because they fit a lot of our in needs in the space, such as not sticking out 4 feet from the wall but still fitting our XL dogs, and the dogs actively choose it over their other beds. We have received many compliments on the runner and we have recommended it multiple times.I am no longer recommending this company for dog beds. You get exactly what you expect from the products and the ability to purchase replaceable covers made up for the quality of the bed covers (the quality isn’t bad, but there are tougher options out there in this price range) but the accessibility and customer service make what could have been a staple item in our household for decades just another product we now have to find an alternative for.
Customer Service 2.0
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rhiannon
Dec 24, 2025
Was told 4-6 days
Was told 4-6 days. 14 days later and not received. Needed for Christmas Day. Waste of time and money.this review is on behalf of my husband hence why you haven't got a record of the order with my email, it arrived too late on 29/12
Customer Service 1.0
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Tm
Dec 10, 2025
Reviews with a cost
If you want to review products you must buy a decal for 5.00? Then in there products to review items the charge you retail prices maybe a buck or 2 cheaper really?
Customer Service 1.0
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