hubspot.com Reviews

As a rep using Hubspot everyday I would never recommend it to anyone. To start, as soon as HS took our money, they disappeared. The sales rep who sold us on it "couldn't be located" and never returned a phone call. They promised us the world and delivered a steaming bag of trash. Hubspot, when we finally got a response, said theyre too busy for us to help and passed us along to a 3rd party company to set the system up, promising us it will integrate with our current system. Over a year later the basics finally integrated and it has been problem after problem. Now the 3rd party team won't help and only points the finger to blame anyone else they can. If you look beyond that terrible start, its incredibly expensive, constantly glitches, constantly rearranges or removes info like the company info, address, and contact from Account A now being the primary info on Account B. Not acceptable. Holy headache. The quoting system is a disaster and takes me 3 times longer to put in every order. And thats IF the info is even correct for the account. The sync is terrible. The customer service is abysmal. The service you get for the money it costs is outrageous. Avoid Hubspot like the plague.

Be careful VERY about Hubspot's agreements. These are subscription traps that perform very frequent contact reviews and place billing traps on useless old contacts. So unless you are adept at managing your contacts database, you'll get snared into a black hole of fee increases. With our company, we simply got hit with thousands of contacts who attempted to DNS us with fake orders. Before we had a chance to delete them from our contacts database, Hubspot hit us with a monthly fee increase. If you get nailed with fake, or old contacts these add to your contacts database and as soon as they detect the threshold increase, they recalculate your contacts database and increase your fees moving forward with no possible way to delete the contacts and revert back to your old billing structure. You can't delete contacts and readjust back down your contacts list to your previous fee structure. Hubspot watches your contacts database and at any opportunity hit you with a non-reversible fee increase. Additionally, it would be helpful for you to understand that there are other options out there that are significantly cheaper such as Klavyo, OmniSend and others. Hubspot does have decent tools, but they are expensive relative to the competition. Hubspot and its trap doors that are too challenging to overcome for a small to medium sized business. They will NEVER give you a refund. They are only willing to negotiate with you when they have a contract renewal and deals, expire, which is when the fee increases just make up for any short term savings. When you are have finally had it... you then have to pay for a migration to a different platform. They are counting on that and many SMBs don't migrate until they've simply had enough and have calculated the opportunity cost of migrating to a competitive platform.I would give them one star, but they do have excellent tools and the customer service is top notch. That said the reason they don't get three or more stars is that there are competitive solutions that are just as excellent and they are significantly cheaper.It is also worth mentioning that with the increase in contacts and renewals, it could be argued that this is deceptive trade, however their contracts basically have clauses that waive your right to any such claim. So unless you are aware of how you can get hosed, you won't know it till it happens. Because you agreed to this on a contract you have really no easy to way to remedy the situation. If I was in your shoes and I was considering Hubspot, I would plug their agreements into AI (Claude.ai for example) and ask questions like "How can I get screwed on this contract/agreement" so perhaps you can negotiate terms that prevent the issues I have experienced. Not sure if they would agree to that... but it's worth a try if you decide to go with this solution.

Sadly, another company who have managed to con me into believing their sales hype. Really sad we live in such a World.I have spent 30 years trading online. I have used live chat since its inception. Their chat function is terrible - Clunky - unfit for purpose.They have charged me £2000 "onboarding" that failed to deliver the knowledge and peace of mind that was promised - leaving me with so many areas not working it makes the system impossible to use.No doubt if you are a corporate company with endless pockets of cash - then they will get the company I used to sort it all out for you - but if you are not a corporation with huge budgets to pay people to make up for the products own shortfalls - steer well clear.Our turnover is in excess of £1,000,000 - I have around 25,000 contacts - and I wouldnt touch this product with a barge pole. If you are smaller than this or similar - PLEASE listen to me. However smiley the sales chap is (Marco in my case) - they dont follow up - or care to.

Its extremely high cost and the complete lack of flexibility make HubSpot a poor choice for a CRM.

They are not customer-friendly. They try to upsell as much as possible, but then don't show any customer service when trying to adapt their product to our company. Unresponsive or wanting to charge more for support.