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Luxury designers and fashion brands at prices up to 70% off retail
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648
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O
Jan 17, 2026
Fake items - Stay away from them
Customer Service
1.0 ★
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T
Jan 7, 2026
I would rate it 0
I would rate it 0, as this business has zero customer support. I got a egift from them and used half, and when I tried to redeem the other half, it said expired. I contracted gilt many times as I have a loss of 230 dollars, but they just told me, take your own loss. I would never ever buy it again from this online store.
Customer Service
V
Dec 26, 2025
DO NOT PURCHASE PREDIRE LED MASK FROM…
DO NOT PURCHASE PREDIRE LED MASK FROM GILT OR ANY SELLER. My poor husband heard me try to do the right thing and trusted Gilt to purchase an LED face mask. Its horrible the real reviews suck and no returns available. I am sooo disappointed in Gilt this has always been my husband's go to for gifts. Notanymore. SHAM.
Customer Service
J
Dec 16, 2025
Glass half full customer here
Im surprised at all the negative reviews. I have not had a bad experience at all. I've purchased from Gilt several times 5 to 10 roughly. I bought a Noize coats and needed a different size. No problems return was smooth and so was the repurchase. Ive bought gifts and clothing etc. And actually one item, a toy that was supposed to be non returnable came damaged and they sent a new one and didnt have to send back the damaged one. Ive bought Tory Burch bag and a Mackage coat both appear to be quality and authentic. Thought Id share my positive experiences since everyone else is so eager beaver to point out negative ones.
Customer Service
E
Dec 4, 2025
I am having trouble getting refunded…
I am having trouble getting refunded for my returns and am getting no costumer service. Unfortunately I will stop using this site and can not recommend it.
Customer Service
S
Nov 26, 2025
Terrible return service
Terrible return service. Don’t buy from them. Items come damaged. They charged my credit for a new item and sent it. And then gave me a credit on my gilt account. In effect this was a way of just stealing extra money from me.
Customer Service
C
Nov 22, 2025
The return policy is inconsistent
The return policy is inconsistent. You have to check each item's status. This allows a loophole in which low quality or damaged products can be sold at high prices and not returned. This was my first and last time buying. I would never think in today's day and age that a varying return policy would not be more visible when purchasing an item. In order to be certain, a purchaser must look through the fine print for each item. Not worth the time.
Customer Service
E
Nov 12, 2025
A BAD COPY OF A DRESS
I am in the process of returning a copy of a dress that I ordered. The dress showed on line is 100% different from what I have received. I feel drained, really!!! No more Gilt.com for me when it comes to clothes.
Customer Service
N
Nov 6, 2025
The worst customer service experience…
The worst customer service experience I’ve ever had. While the site generally offers a good selection of products, handling of orders is as careless as it gets and customer support team is generally rude and unprofessional.I placed an order early on October 26 and was offered two options for the delivery: a regular one with the delivery on November 6-8 and an expedited one for an extra fee of $15 to receive the order by November 3-4. I opted and paid for the expedited one as the order was for a specific event. It’s November 6, and the item hasn’t even shipped yet! Over 11 days there has been no change in the status of the order from the moment I placed it. While I appreciate that the transit process might not be under the full control of Gilt, I’d certainly expect that at least making the shipping arrangements would be. Contacting the customer service team seems useless - for each email (within the scope of the already open and active customer service ticket!) they take ~2 business days to respond and do so in the most generic, copy-paste way (e.g. suggesting that next time the expected delivery time can be checked before placing an order…). I reached out to the customer support on November 1, flagging that likely there is an issue with processing the order, but until now, there’s been absolutely no progress except for those generic emails. I’ve been Gilt’s customer since 2021, but after this experience do NOT recommend it at all. Very frustrating and disappointing.
Customer Service
I
Nov 2, 2025
One of the worse customer services I…
One of the worse customer services I ever had to deal with… unbelievable poor quality. Sent second time wrong item and plus very dirty and old… Please be aware and if you can stay away from shopping there!!
Customer Service
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