frontpointsecurity.com Reviews

Frontpoint has robbed me of 1,400 dollars for the past 2 years. 2 years ago, I called and canceled the security service. On the phone, the man said everything was set and canceled. I moved on, the camera stopped working, and I had no service with them. I had checked, and for 2 months they didn't charge me, so I knew for sure that the service had stopped. Recently, in 2026 in February, I realised that my account funds were low, so I decided to check thoroughly, and I see that Frontpoint has been charging me, 50-something dollars a month, and it's been going on for 2 years. I called them and the woman said that she refuses the refund of my money that they stole from my account without my consent. She tried to justify the robbery of charges every month by saying, my account was never canceled, that I had to do an email to cancel it. I replied by saying, i have not had any service in the past 2 years, the service is deactivated, and she agreed that she sees that in her system. I said nobody ever told me i had to cancel only using email, and why did they stop charging me for 2 months only to then resume charging me without giving me back the service. If you are charging me, you could have given me the service back. Also, like stated before, I verbally spoke to the guy on the phone who ensured that it was cancelled and never mentioned the email. That sounds like an intentional charging scam. They refused to refund all the money they intentionally took without my consent and knowledge for 2 years, without providing me the service they were charging for. Please do not deal with this company; they are scamming people.

I've been a customer of this company for years! Sadly, I've cancelled my service because I've had several times where my alarm has gone off and no one bothered to call me. Upon cancelling the services they offered to cut the price to $25 for 3 years. I declined for the reason above! I really got upset when they told me that I had to pay for an extra month because I failed to five them a 30 day notice.

There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person interaction. Kenny was just great. He cared. Frontpoint can never trained or instill that trait to their employee. He returned call, he waited. I was lucky that day to have him resolved my camera connectivity issue. He has the expertise and patience.

I would have left 0 stars but Front Point is the WORST ever!! Buyer beware, it's smoke and mirrors and the customer service is basically cranky people being very rude. Trying to cancel the service is like enacting a triple bypass surgical procedure, going through hoops and twists and turns. Plus they have the audacity to charge you for an extra month because they rope you into signing their terms before you can cancel and then hit you with the extra charge. Then to make the situation worse, they invite you to reconsider keeping your subscription for half the cost you had been paying, what CROOKS!!!

Customer service rep was very helpful in understanding our situation and quickly resolving the problem