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greatmats.com Reviews

Company Overview

Overall Ratings

greatmats.com Reviews has an overall customer rating of 4.7 out of 5 stars from 184 reviews indicating that most customers are generally satisfied with their purchases.

4.7

★★★★★

184 Reviews

5 stars

159 86%

4 stars

7 4%

3 stars

8 4%

2 stars

5 3%

1 stars

5 3%

Customer Service 4.7 ★ (184)

See all reviews

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159 5-Star Ratings

About greatmats.com Reviews

Provided by greatmats.com Reviews

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance.Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community.Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters.Explore our Buyer’s Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Bryan Groff

★ ★ ★ ★ ★

Mar 3, 2026

We are a small school with a limited budget for the extras. Greatmats has been exceedingly helpful and patient working with us to continue creating a...

N Barnett

★ ★ ★ ★ ★

Mar 2, 2026

The mats arrived in good time. It took a day to install. They look great. Very impressed. Would definitely order again. Thank you.

Mary Felch

★ ★ ★ ★ ★

Mar 2, 2026

Pre-order questions were answered. Easy to place the order. Mats were shipped out quickly and arrived on time. They were easy to cut and install. ...

Dan

★ ★ ★ ★ ★

Mar 2, 2026

Mat system for our extra room is perfect. We worked with a team member to get the measurements for the best price. Delivery was super quick.

Ryan

★ ★ ★ ★ ★

Mar 2, 2026

Great customer service and assistance discussing how to build out my space.

Amalea Van Kampen

★ ★ ★ ★ ★

Mar 2, 2026

Customer service was excellent as I needed help finding the right stall mats for traveling. I am extremely pleased with the tiles that were recommend...

Vincent

★ ★ ★ ★ ★

Mar 1, 2026

Great customer service. Provided samples that were requested. Great pricing on the carpet tiles.

Patty

★ ★ ★ ★ ★

Mar 1, 2026

I found exactly the mat I needed while browsing on the web site, then I called and spoke to a sales rep to get answers to several questions about inst...

Chad

★ ★ ★ ★ ★

Feb 25, 2026

The customer support was very friendly and timely which we appreciated as this was a gift for our loved one. The materials arrived packaged well and ...

Kaitlyn

★ ★ ★ ★ ★

Feb 25, 2026

great product, easy and fast delivery

Robert

★ ★ ★ ★ ★

Feb 25, 2026

Put the foam in your locking mats in my basement. They were easy to install and it looks great!

Brooke

★ ★ ★ ★ ★

Feb 23, 2026

Easy to install & looks great for tradeshows!

Reviews

184

4.7

★★★★★

Bryan Groff

★★★★★

Mar 3, 2026

They Work With Us !!

We are a small school with a limited budget for the extras. Greatmats has been exceedingly helpful and patient working with us to continue creating a safer environment in the gym. We couldn't ask for a better connection. bg

Customer Service 5.0 ★

N Barnett

★★★★★

Mar 2, 2026

I'm impressed.

The mats arrived in good time. It took a day to install. They look great. Very impressed. Would definitely order again. Thank you.

Customer Service 5.0 ★

Mary Felch

★★★★★

Mar 2, 2026

Indoor Children's Play Area

Pre-order questions were answered. Easy to place the order. Mats were shipped out quickly and arrived on time. They were easy to cut and install. We are very happy with them.

Customer Service 5.0 ★

Dan

★★★★★

Mar 2, 2026

Great system!

Mat system for our extra room is perfect. We worked with a team member to get the measurements for the best price. Delivery was super quick.

Customer Service 5.0 ★

Ryan

★★★★★

Mar 2, 2026

Great customer service

Great customer service and assistance discussing how to build out my space.

Customer Service 5.0 ★

Amalea Van Kampen

★★★★★

Mar 2, 2026

Customer service was excellent as I…

Customer service was excellent as I needed help finding the right stall mats for traveling. I am extremely pleased with the tiles that were recommended. They arrived quickly and on time for our deadline.

Customer Service 5.0 ★

Vincent

★★★★★

Mar 1, 2026

Great customer service

Great customer service. Provided samples that were requested. Great pricing on the carpet tiles.

Customer Service 5.0 ★

Patty

★★★★★

Mar 1, 2026

Great phone support and web site lead to perfect mat

I found exactly the mat I needed while browsing on the web site, then I called and spoke to a sales rep to get answers to several questions about installing and using the mat in my particular circumstances. The web site was easy to use and the selection of products is amazing. The sales rep I spoke to was knowledgeable and patient and extremely helpful.The mat arrived quickly and installed in minutes. I am so very pleased with it.

Customer Service 5.0 ★

Earl

★★★★★

Feb 26, 2026

For a DIY project

For a DIY project, they worked great, and cutting was a easy process. Put into a guest cabin, seams showed up and wife noticed. Maybe with time and cleaning they may cover (like the ends on the pieces in the box). Still a great product and the installer is happy.

Customer Service 4.0 ★

Chad

★★★★★

Feb 25, 2026

The customer support was very friendly…

The customer support was very friendly and timely which we appreciated as this was a gift for our loved one. The materials arrived packaged well and quickly. Communication was easy and of course- the products were great! We appreciated the videos to help with the installation (like how far to install from the wall, etc.) thank you so much.

Customer Service 5.0 ★