swann.com Reviews

Company Overview

Overall Ratings

swann.com Reviews has an overall customer rating of 3.7 out of 5 stars from 179 reviews indicating that most customers are generally satisfied with their purchases.

3.7
179 Reviews
5 stars
97 54%
4 stars
17 9%
3 stars
16 9%
2 stars
8 4%
1 stars
41 23%
Customer Service 3.7 (179)
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⭐⭐
97 5-Star Ratings

About swann.com Reviews

Provided by swann.com Reviews

Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There’s cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including – Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.

J
Jose Mercado
Mar 3, 2026

I have 3 years with cameras work great

F
Frank Castle
Feb 27, 2026

Although some of the products I’ve received have been malfunctioning, Swann’s customer service is top notch. They have gone above and beyond my ex...

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J
jayfreydomingo
Feb 26, 2026

Clear and secure

D
Debbie Plummer
Feb 26, 2026

We love them and there product highly recommended

G
Geoff Re Roun
Feb 24, 2026

Quality products at affordable prices. Easy to arrange installation.

M
Martin Golledge
Feb 24, 2026

Great system easy to setup and install Highly recommend

G
George Davis
Feb 23, 2026

Well built and packaged; easy to install. External power cords do not fit without removing grommet but the cord for your solar panel fits perfectly. I...

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C
Cornelis
Feb 22, 2026

System is working great Installation was not too bad Suggest to increase hole size in the base of the camera’s to allow larger screw size Small prov...

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J
Josh White
Feb 22, 2026

Great quality service you name it

D
Dennis G.
Feb 22, 2026

I have had it up for about 2 weeks now. Easy set up quality of video is very good. I have a solar panel on 2 of the 6 cameras keeps charge on cameras ...

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C
Collin
Feb 22, 2026

Number one the fast surface ordering onlineNumber two the easy to follow instructionsNumber three the simplicity of mind camerasNumber four is setting...

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S
Sarita Owens
Feb 21, 2026

Reliable. I feel at ease with being able to count on Swann to keep me connected to my Mom while I’m running errands.

Reviews

179
3.7

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J
Jose Mercado
Mar 3, 2026
I have 3 years with cameras work great
I have 3 years with cameras work great
Customer Service 5.0
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M
Mike Smith
Mar 3, 2026
Unhelpful
Unhelpful as I wanted to buy Wifi dongle
Customer Service 1.0
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D
Densworld
Mar 1, 2026
Have customer service sales…
Have customer service sales support available by phone instead of just online when trying to make a purchase of a product. I've been waiting since 9/10/2025 for a replacement DVR8-4580v or updated equivalent. Very frustrating D Carroll
Customer Service 2.0
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J
John Carter
Feb 28, 2026
Don’t answer the phone, don’t respond to emails
you don’t answer the phone and take a very long time to respond to emailsRequest for an RMA has had no response in at least three days, making it almost impossible to return a product within the 30 day windowMy device will not communicate or TCP port 9000 so it is useless for monitoring video and tech-support is extremely slow to respond to request for help
Customer Service 2.0
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F
Frank Castle
Feb 27, 2026
Great Customer Service
Although some of the products I’ve received have been malfunctioning, Swann’s customer service is top notch. They have gone above and beyond my expectations and deserve 5 stars for their customer service support!
Customer Service 5.0
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B
Bernard
Feb 27, 2026
I have 1 battery out of 7 that won’t…
I have 1 battery out of 7 that won’t completely charge or I would have given a 5 star
Customer Service 4.0
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L
Leigh Blair
Feb 26, 2026
I recently purchased a new Swann POE…
I recently purchased a new Swann POE security camera from eBay provider to replace a failed camera in my 16 camera Swann PVR. From the outset the camera did not connect. I contacted Swann Service and the agent patiently and helpfully guided me through a batch of tests and processes in order to identify the problem. Eventually, it was clear that the camera was faulty. The agent advised me that Swann no longer supported individual cameras in multi-camera systems because some were found to be incompatible with such systems. This was disappointing as that suggests my system cannot be maintained with replacement cameras. I eventually called back and another agent advised that the problem was most likely related to powering the camera. I returned the camera to the eBay retailer who verified the problem and replaced the camera. The replacement immediately worked perfectly. The Swann response or advised non-replacement policy is unacceptable for a new camera which is recorded as being compatible with my system. The Swann people were great but let down by an inappropriate policy. I was impressed by the service provided by the eBay reseller.
Customer Service 3.0
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J
jayfreydomingo
Feb 26, 2026
Clear and secure
Clear and secure
Customer Service 5.0
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D
Debbie Plummer
Feb 26, 2026
We love them and there product highly…
We love them and there product highly recommended
Customer Service 5.0
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M
Maurice Viens
Feb 26, 2026
Over all good
I have the solar powered cameras and they have been great. No issues. Just the ring camera is quirky. I find myself having to reboot the ring camera at least twice a day to keep it working otherwise it loses connection. Fair to say though I have not contacted the company on it. I would have to look into it some more or live with it as is.
Customer Service 4.0
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