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dutch.com Reviews

Company Overview

Overall Ratings

dutch.com Reviews has an overall customer rating of 4.6 out of 5 stars from 398 reviews indicating that most customers are generally satisfied with their purchases.

4.6

★★★★★

398 Reviews

5 stars

353 89%

4 stars

6 2%

3 stars

1 0%

2 stars

3 1%

1 stars

35 9%

Customer Service 4.6 ★ (398)

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⭐⭐

353 5-Star Ratings

About dutch.com Reviews

Provided by dutch.com Reviews

Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.

Angela Fehr

★ ★ ★ ★ ★

Feb 4, 2026

Love the care we have received from Dr. Weckel for our dogs and cat! Very thorough discussing treatment options and best recommendations. Quick respon...

Michael McCullough Jr

★ ★ ★ ★ ★

Feb 4, 2026

Very polite, well dressed, answered any questions I had, took the time to listen to my questions and answer them in a way that I understood and the vi...

Sabrina Knight

★ ★ ★ ★ ★

Feb 3, 2026

It was cost effective, and a good treatment plan. especially for two or more pets. They are observant knowledgeable and friendly. And They are Ontime ...

Rusty

★ ★ ★ ★ ★

Feb 3, 2026

Dr. Took his time discussing my dog and his health issues.

Christene Dressler

★ ★ ★ ★ ★

Feb 2, 2026

Dr.Smith was absolutely wonderful ! The appointment was quick and easy . She listened to our concerns and got a great look at our dogs skin through ou...

Rhonda Lefler

★ ★ ★ ★ ★

Feb 2, 2026

She was soKind and took time with us

Kathy Jackson

★ ★ ★ ★ ★

Feb 2, 2026

They hired a very good vet, based on my first experience. I think the website and scheduling of the zoom could be a bit more seamless, but access to a...

Patti Schultz

★ ★ ★ ★ ★

Feb 2, 2026

I have used Dutch a few times already and each time has been wonderful. The Vets are very nice and friendly as well as extremely knowledgeable. They ...

Vandeline White

★ ★ ★ ★ ★

Feb 1, 2026

This is a wonderful service with quick response. I love it.

Kevlin

★ ★ ★ ★ ★

Feb 1, 2026

I have been very blessed to have found Dutch. Their Doctors are amazing and knowledgeable about care . They are willing to listen and shift treatment ...

Mikell

★ ★ ★ ★ ★

Feb 1, 2026

Amazing experience! Site is super easy to navigate. Dr. Moore was very engaging and compassionate. Website just requires you to enter info multiple ti...

Nicole Cunningham

★ ★ ★ ★ ★

Feb 1, 2026

I loved the virtual vet , my mastiff is very anxious and aggressive towards the vets in person. Bad experience in the past. This takes all my stress a...

Reviews

398

4.6

★★★★★

Carl Ahlers

★★★★★

Feb 5, 2026

A waste of my time

I signed up, paid for a year, and scheduled my first zoom/vet appointment for today. There’s a $25 penalty if the customer does not show. So I was early, waited the entire length of the supposed meeting, and then past it, and yet the vet never showed up. Customer Care number does not answer. Terrible service! If they’re going to fine you for not showing up, they should have the obligation of showing up themselves.

Customer Service 1.0 ★

Angela Fehr

★★★★★

Feb 4, 2026

Highly recommend!! Love the care we have received from Dr

Love the care we have received from Dr. Weckel for our dogs and cat! Very thorough discussing treatment options and best recommendations. Quick responses and plan for follow up. We can tell she truly cares about animals. Only issue was delayed shipping of expedited meds, but probably due to the weather more than the company.

Customer Service 5.0 ★

Michael McCullough Jr

★★★★★

Feb 4, 2026

Very polite, and in my opinion, he seemed well respected

Very polite, well dressed, answered any questions I had, took the time to listen to my questions and answer them in a way that I understood and the visit went very smoothly and I felt comfortable. He also eased my worry and the fact that I didn’t have to wait any extra days we did it at 9:10 PM EST. I appreciate that too because I was worried about my cat. Definitely worth the subscription or whatever you wanna call it.Highly recommended the only issue I didn’t care for personally was some of the questions when you’re signing up I had no clue how to answer them so I did my best.

Customer Service 5.0 ★

Jason McCord

★★★★★

Feb 3, 2026

I signed up for Klarna and wasn’t able…

I signed up for Klarna and wasn’t able to log on. They told me it was a two hour wait for customer service so I signed up again through Florida paid again so now I’ve paid like $76 and still can’t log on and still can’t reach customer service or get a response back horrible absolutely horrible website and customer service

Customer Service 1.0 ★

Tami Romero

★★★★★

Feb 3, 2026

My year as a customer never once did

My year as a customer never once did, we get a true visit w/vet. They only have increments of 10mins per visit for tele visits not enough time to diagnose your animal. I missed 3 of 4 visits and charged for all 3. I feel like the email should ask for you to log in 20 to 30 mins early ask that you load zoom. Cancelling today and would not recommend to anyone. I would not even give them 1 star only did so I can advise ppl they are a Scam.

Customer Service 1.0 ★

Sabrina Knight

★★★★★

Feb 3, 2026

It was cost effective/ with good treatment.

It was cost effective, and a good treatment plan. especially for two or more pets. They are observant knowledgeable and friendly. And They are Ontime in the comfort of Home. You dont have to leave the house.

Customer Service 5.0 ★

Rusty

★★★★★

Feb 3, 2026

Dr. took his time

Dr. Took his time discussing my dog and his health issues.

Customer Service 5.0 ★

Christene Dressler

★★★★★

Feb 2, 2026

Dr.Smith was absolutely wonderful

Dr.Smith was absolutely wonderful ! The appointment was quick and easy . She listened to our concerns and got a great look at our dogs skin through our zoom call and prescribed medications to relieve our poor pups itching . This is a wonderful service for a very busy family . Thank you so much for!

Customer Service 5.0 ★

Rhonda Lefler

★★★★★

Feb 2, 2026

Very caring

She was soKind and took time with us

Customer Service 5.0 ★

Trevor Hicks

★★★★★

Feb 2, 2026

What a scam!

What a scam. The vet wrote a script and put it in my cart for a future purchase if the OTC recommendation didn’t work. A few days later the script was automatically ordered and charged my card. The support at Dutch is so bad they just closed my refund request without response. All this subscription does is push overpriced prescriptions. That’s how they make money.

Customer Service 1.0 ★