run-chicken.com Reviews

The product is well built and works well. My recent purchase came to me defective and was corrected by Run-Chicken quickly without question. This is the second door I’ve purchased from them. These are easily the most well thought out, sturdy, and reliable chicken doors available and customer service is excellent.

Fantastic products. And good customer service. A little lag time on emails but they have always resolved my issues well!

I received a defective Giant Automatic Chicken Door. I reached out on Jan. 14th letting them know. I heard back on Jan. 17th, requesting a video of the issue and showing troubleshooting steps. I completed that and uploaded the video on the 19th. As of the 29th, I have since followed up 3 times via email and several times via phone with no response. I'm now leaving this review in hopes that we can get this resolved and my review updated. This many days in between responses is unacceptable.

I am not one to leave reviews, but as others have also mentioned - it seems like this company picks and chooses which customer issues they quickly and efficiently address. We’ve had a Run-Chicken door for about 7 months, and began having issues within the first 3. During this time we reached out to customer service, and spent days going back and forth, taking the door apart, videoing all the parts, putting it back together, videoing it opening and closing, etc. After sending a crazy amount of evidence, they sent us a new motor. (For context, our chickens were getting locked in their coop in the middle of July in temps over 100, I had to go out each morning and manually open the door which defeats the purpose of the product). Fast forward 4 months and we’re having the same issue again, except it’s now it’s an issue of the door not closing, and putting my chickens at risk of predators. We reached out, a few days later they responded asking for the invoice - to which I sent along with the case number for the previous case. I have since reached out multiple times for a follow up with no response. Looks like we’re stuck with a broken door that I’ll have to replace (looking at Omlet, seems to be a bit pricier but their reviews are better), and say goodbye to $140. Disappointing that the product can only seem to last 3-4 months at a time before breaking again. I’d go look elsewhere.

We purchased our automated chicken door about a month ago, and have been using it ever since. We decided on this product for a little bit of unconventional means, as we don't use it for chickens, but for our cat. We needed a solution that separated our food motivated cat from our other cat, who is much more grazing. It was a solution designed for when we have to be out of the house during the time of dinner feeding. Since installing the door on one of our bedroom doors, it has been a wonderful commodity. Our cat has had no trouble adjusting, and we absolutely adore the automatic stop feature if there is debris in the way. He attempted to escape a few times and that pausing of the door allowed it to not harm him. One of the reasons we were happy to come across this product is because neither of our cats like to wear collars, and a lot of the cat doors only have one way in and out access. We needed something that closed on a timer and opened on the same timer so that way we didn't have to worry about it. He has attempted to escape a few times, we've watched and the door holds even with him sticking his claws through the little holes on the door. We were afraid he might figure out how to open it by sticking his claws through the holes and lifting, but he has not. Thankfully. He is a very smart cat.Customer service was extremely kind and quick in response to our address being put in incorrectly during ordering. We received our package with no trouble, and they followed up with us to make sure. The quality of the door is solid, and the battery life has still been 100% for this whole month. Overall, we've had a beneficial experience and I've been advocating to all of my friends about this great solution. There are several brands of chicken doors out there, but run-chicken has the most easy, affordable, high quality, and ease of app use without any secondary purchases. The ability to program the door for an open and closed time really sold us. There's not much more that we needed on the app and they delivered.