protonvpn.com Reviews

This is one of the worst subscription experiences I have ever had. ProtonVPN is a complete disappointment and, in my case, feels like a borderline scam.I paid 1,299 CZK (approx. 52 EUR) for a one-year subscription, but the service did not work at all. Connections were unstable or completely non-functional, and the service failed to operate as advertised.Despite this, the app kept demanding additional payments, even though I had already paid for a full year. So apparently, you are expected to keep paying again and again for a service that does not work.I cancelled the subscription properly via the Apple App Store, yet my money was still charged. When I contacted ProtonVPN support, their response was unacceptable: they told me to “resolve it with my bank” instead of taking responsibility.Zero accountability. Zero customer care.To be very clear: • I paid for a service • The service did not work • ProtonVPN continued to request payments • No refund was provided • Support refused to helpThis is not how a legitimate company behaves. Taking money for a non-functional service and then pushing the problem onto the customer’s bank is unethical and unprofessional.I am now requesting full reimbursement and compensation for damages, and I am warning others publicly so they do not fall into the same trap.Be very careful. If something goes wrong, ProtonVPN will take your money and disappear behind automated replies.I strongly advise people to avoid ProtonVPN and choose a provider that actually delivers what you pay for and communicates honestly.

Been using this app a few months now.i have tried others,this is by far the best.easy to install and setup

I have had many problems with this VPN for over 6 months now. When I try to connect to a URL the VPN is stopping the connection. I have to disconnect the VPN, go to the website, then reconnect the VPN. I have contacted the compnay for help numerous times, but nothing that they suggested works. I have requested a refund, but they are ignoring me. I do not recommned this product or this company!!

Nord>Surfshark>Norton>Proton So Far So Good!It's only been a week. But as the title says, so far so good. Decent speeds. Connections are virtually instant. Haven't noticed any drops whatsoever thus far.I have used a number of competitors prior. Some were ok, others were an absolute nightmare. I'll let you decide. I've already left my honest feedback and reviews for those others.So, here we are. After a bit of research I've decided on Proton VPN.My 4. rather than 5 starts are purely because I have not yet, (and fingers crossed never) had to contact any support, nor have I encountered any issues. I guess I will see what that's like if/when the time comes.All I can add is: Price was very reasonable for a 2yr plan. Happy with the cost. Setup was a doddle. The "app" itself, the menu. The map and all of it's features and information: Looks very easy to understand and to navigate.Keep it up! (:

Addendum: Interesting how Proton responds here in hours; but i am lucky to get a response in days.What a disembling disengenuous liar. A pity we can't post screenshots, isn't?You have constantly updated in detail for WEEKS,Eg ====06/01Hi thereYour network performance continues to be appalling.Constant instances of Web pages/forms not responding.I expected so much better from Proton; but instead Proton has been by far the WORST performing VPN of the 4 or so I have tried in past couple of years.Either fix it or refund my sub.RegardsDec Sites===08/01Hi there MartinPlease see attached tests.1. the problematic Perth (AU) server; ands one the Hanoi (VN) server2. BitDefender3. CAT5 ADSL (with no other users)4. VNPT Premium Plan5. No Torrents6. I would stream movies off HBO - if it f*g worked on your Perth server‼‼I have never had these problems with other previous VPN providersRegardsDon Card===09/01Hi there MartinA new of tests INCL a new set with no VPN this timeSo here you have three sets of tests - - no VPN- Proton VPN @ Hanoi (VN)- Proton VPN @ Perth (AU)See what you make of these this morningRegardsDon===Proton VPN turned my VNPT ADSL into lousy. And their 'Support', when you get any, jsut ignores the problem/s,and when i asked for a frefund after a month of lousy performance and complaints, some arrogant bastard just told me “too late for '30 Day Guarantee'”Location: Vietnam, VNPT. Wired Cat5, nothing exotic.Without Proton (baseline):nPerf to Singapore: ~950 Mbps down, ~240 Mbps up, ~48 ms ping.Browsing + streaming scores in the “good” range.Cloudflare and other tests: low latency, no packet loss, everything snappy.In short: the connection is excellent without Proton.With Proton – Perth & Hanoi exits:Perth server: ~730 Mbps down, but upload collapses to ~2–3 Mbps, ping jumps to ~160 ms, browsing score tanks to ~46%.Hanoi server: 180+ ms ping, upload strangled, nPerf streaming test literally crashes with an error.Some tests show 300+ ms and stupid spikes over 1 second.Flip Proton OFF and it all instantly goes back to 48 ms and full upload. Same PC, same ISP, same test targets. The only difference is Proton on/off.Real‑world result:Pages hang when loading or logging in.Web apps feel sticky and delayed.Streaming start/seek is slow or fails.The line goes from “fantastic” to “barely usable” the moment Proton connects.Support clown show:I sent them multiple sets of screenshots: VPN off vs VPN on, Perth vs Hanoi, speed + latency + failed streaming tests.Replies were non-existent, or slow, and copy‑paste, completely ignoring the clear side‑by‑side evidence.After weeks of this, their latest genius move was to point out that my 30‑day money‑back window has expired.So yeah: this isn’t 'VPNs add a bit of overhead'. This is Proton taking a rock‑solid connection and wrecking it, then hiding behind “sorry, guarantee period is over” instead of fixing their routes or servers. Or apologising, Or refunding.So much for their 'reputation'. Trashed. Along with my money.Anyone else using (or previously using) Proton, seeing similar Proton performance AND lack of support?