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T
Jan 7, 2026
Had to chase refund - why?
Customer Service
1.0 ★
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P
Jan 3, 2026
Wrong order shipped #35900063
Ordered a pair of leather, waterproof black hitop converse in the sales after Christmas 2025. I received a delivery quickly: within a week which was brilliant I thought but sadly this was premature glee as when I opened then box they had sent me the wrong style of converse NOT WATERPROOF! They were all black ✅ & size EUR 40, UK7 ✅ BUT not the boot style which I ordered in the sale. I called the Customer Support Telephone ☎️ but due to National Holidays in Germany 🤔😵💫 Converse Offices where closed until 02.01.2026. I now have to wait for their investigation into what has gone wrong.
Customer Service
H
Dec 31, 2025
False advertising
Purchased a pair of converse custom shoes for my son as a Christmas present. Knowing he has a wide foot, and not sure if the converse wide style would fit (and not being able to try wide sizes in town due to no one selling wide converse shoes) I triple checked the return/exchange policy. No where did it have a caveat that you could not return the custom orders. Even now, after I tried to return the shoes due to not fitting, there still is no mention of not being able to return customs. Apparently, their policy changed on custom returns 9 days before my order, however this was not mentioned on their website, which to me is a very bad business practice bordering on fraud. So now I am stuck with a $100 pair of paper weights.
Customer Service
A
Dec 26, 2025
I returned my package....still waiting…
I returned my package....still waiting for the refund since on the 19th......why are they even ignoring us.....I'm so disappointed with this company 🙄
Customer Service
I
Dec 16, 2025
Evri STOLE my Converse…
Update 18Dec25 - Sadly I did not/have not received my order, but I am pleased with Converse management of this in advising an investigation will start, a refund will be given and a good will gesture discount for a next purchase. Unfortunately, as long as Converse use Evri, I wont purchase directly from their website. Thanks Vega, for your support today. I think Evri have STOLEN my Converse order! (I will update my review and apologise if I get my order!) That being said, this review is not about Converse rather a review to encourage more retailers like Converse to strongly consider boycotting Evri as the preferred couriers of their goods (which are overall not cheap!) until they can get their act together! I ordered from Converse on the 6th Dec, and since the 10th Dec, after Evri confirming they have my parcel, the tracking updates have ceased! And as we know that AI bot is just going round and round in circles. I contacted Converse yesterday 15/12/25 and it is clear from the advisors response, they are perhaps used to hearing this and simply stated, give it one more day and call back, we will refund you! I mean that's good and all, but Evri are taking the mickey out of both retailers ad customers and I submit they are not fit for purpose.
Customer Service
K
Dec 11, 2025
Very poor customer service
Ordered 2 pairs of shoes.Order status showed package had left their facility and courier status was showing that it was awaiting the package - the status did not update for 12 days & all they offered was a refund that could take up to 8 days without even offering to try and locate the package or send an express replacement
Customer Service
C
Dec 10, 2025
Manufacturing faults in the shoes
I ordered a pair of pure white converses direct from them and when the shoes arrived one of the rings of the laces part was silver and not white. It's clearly a manufacturing issue but when contacting converse they said I would have to send them back, but I would have to pay an extra £5.50 to return them which is ridiculous. How can such a big company treat people like this and it was supposed to be a Christmas present.
Customer Service
V
Dec 9, 2025
Chuck Taylor All Star Loafer - Poor Quality
I purchased a pair of Chuck Taylor All Star Loafer and wore them four to five times. There is a plastic layer on the outsole peeling off.
Customer Service
K
Dec 5, 2025
Surprise present now isn’t. Disappointed.
The shoes I ordered as a gift were very competitively priced. However, due to their choice of courier, I couldn’t select the day of delivery. The consequence being my order arrived when I was out of the house and taken in by my partner. This wouldn’t have been such an issue, if the address label didn’t have ‘Converse Store’ listed as the sender. The result is, my surprise present isn’t a surprise anymore. So good product, great price. But service was a complete let down.
Customer Service
S
Dec 4, 2025
Awful experience
Awful experience.Paid through PayPal; when I checked the details on the order confirmation I noticed that the delivery address was wrong (no option to check before processing). I immediately contacted Converse customer service and was in disbelief that they could not a) amend or b) cancel the order.How I will receive my order is not very hit and miss as I will be relying on someone who receives the package to return or enjoy a couple of pairs of new Converse.I'll never use Converse evern again.
Customer Service
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