shein.com Reviews

Delayed delivery

Delivery was beyond my expectations. Item was exactly as pictures.

I was very impressed by the quality of the materials for the price.

Shein is good but as well some of there clothing and the material is not good i dont know but it feels like cheap silk or something although they delivery time is faster than temu overall they are OK but they need to at least have coupons and not the ones that you half to become a vip member to get also you half to do much to receive a free gift not good at all!!!

UPDATE 20 JANUARY 2026​The situation has deteriorated further as SHEIN continues to use circular and automated responses to avoid accountability. A senior representative named Jinling requested an unpacking video, which is a deliberate attempt to ignore my previous evidence showing that the original sealed bag was tampered with and repacked into a box during transit. Most recently, an agent named Frank has simply reverted to the original scripted claim that nothing is missing.Dont be fooled by their "public" replies on this platform. They post polite responses on Trustpilot to project an image of being helpful to potential customers, yet behind the scenes in the actual support tickets, they continue to provide the same dead-end templates and refuse to acknowledge the evidence of tampering. It is a performative tactic designed for PR, not for actual resolution.​It is clear that their support process is designed to frustrate the consumer into giving up. I strongly advise against buying from this platform if you value your money or your sanity.----------------------------------------------It has become abundantly clear that this company prioritises automated scripts and deceptive investigation tactics over basic consumer rights and logical reasoning.​I have provided photographic evidence proving that my package arrived tampered with. While their warehouse videos show items being placed in a sealed bag, the parcel arrived at my doorstep clearly removed from the sealed bag and placed in a box. Despite this glaring discrepancy, which proves the chain of custody was broken and the items were stolen or lost during transit, SHEIN continues to hide behind a wall of internal verification.​The support agents, specifically those named Namie, Anne, and Korin, are either incapable of independent thought or are strictly instructed to gaslight customers. They repeatedly claim that no items are missing simply because they were placed in a bag hundreds of miles away, completely ignoring the fact that the bag never reached me.​It is a disgrace that a multi-billion dollar entity expects the customer to bear the financial loss for the failures of their own hired logistics providers. Their refusal to compare warehouse dispatch weights against courier delivery weights is a clear admission that they have no interest in the truth.Do not waste your money here unless you are prepared to pay for items that will never arrive and be insulted by robotic responses in the aftermath. I shall never be using this platform again.