unice.com Reviews

Company Overview

Overall Ratings

unice.com Reviews has an overall customer rating of 4.4 out of 5 stars from 492 reviews indicating that most customers are generally satisfied with their purchases.

4.4
492 Reviews
5 stars
393 80%
4 stars
28 6%
3 stars
13 3%
2 stars
8 2%
1 stars
50 10%
Customer Service 4.4 (492)
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⭐⭐
393 5-Star Ratings

About unice.com Reviews

Provided by unice.com Reviews

UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style.We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation.We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them.Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.

C
customer
Jan 22, 2026

UNice has great wig options, especially for beginners. Additionally their customer service is great. They do their best to get back to you quickly on ...

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A
Angeberta Hernandez
Jan 22, 2026

This hair is super soft amazing color. It’s very beginner friendly and easy to put on. I’m so happy with my purchase.

B
Brianna Mundell
Jan 21, 2026

The rep that assisted me was very helpful and responded to my ticket in a very timely manner. I love UNice Hair!

E
Elizabeth falks
Jan 21, 2026

Lily was great. She kept me up to date with everything that was going on and she was very professional. Thank you.

B
Bonolo Makgeru
Jan 21, 2026

The service is absolutely amazing ✨

M
Miss Blair
Jan 21, 2026

The customer service assistants were brilliant and did everything humanly possible to make everything flow easily and efficiently. They are friendly a...

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D
DelShannon McAllister
Jan 21, 2026

Customer Service was amazing! The unit was very beautiful!! Will purchase from them again!! Thank you ✨️

B
Bola
Jan 20, 2026

Excellent customer service. Reliable company. What you see is what you get. Shipping is always prompt. You can expect clear communication if any delay...

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P
Pamela Edwards
Jan 20, 2026

My wig was out of stock and they increased my length for the same price

N
Niah Humphrey
Jan 20, 2026

Easy to communicate with and responded in a timely manner

J
jamal carmichael
Jan 20, 2026

The customer service provided was exceptional, representing the highest standard I have encountered. My spouse also expressed great satisfaction with ...

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S
Shalonda
Jan 20, 2026

Great communication and commitment to service

Reviews

492
4.4

Filter Reviews

C
customer
Jan 22, 2026
UNice Is Great For New Wig Users
UNice has great wig options, especially for beginners. Additionally their customer service is great. They do their best to get back to you quickly on any issues or adjustments. They have the best HD lace I’ve tried.
Customer Service 5.0
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A
Angeberta Hernandez
Jan 22, 2026
This hair is super soft amazing color
This hair is super soft amazing color. It’s very beginner friendly and easy to put on. I’m so happy with my purchase.
Customer Service 5.0
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B
Brianna Mundell
Jan 21, 2026
The rep that assisted me was very…
The rep that assisted me was very helpful and responded to my ticket in a very timely manner. I love UNice Hair!
Customer Service 5.0
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E
Elizabeth falks
Jan 21, 2026
Lily was great
Lily was great. She kept me up to date with everything that was going on and she was very professional. Thank you.
Customer Service 5.0
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M
Melanie Otsu
Jan 21, 2026
Is it even a real company??
Never received a confirmation email after making my purchase. Received HUNDREDS of stupid and useless promotional emails and still kept receiving some after I had unsubscribed as it had been 3 days and I had genuinely gotten over 30 promo emails from them. About 24 hours after purchasing the wig, I receive a “customer service” ticket stating that my PPS (personal public service- used in Ireland for employment and taxes) number is needed before they can SHIP A WIG????? I’ve never heard of such a ridiculous thing EVER. I have bought so many wigs over the last 5 years that I’ve been wearing them, even the most expensive ones have NEVER asked me for such sensitive information for any reason. I responded back asking what on earth they needed it for- mind you, supposedly I bought a wig that has a 24 hour window of being dispatched but there was absolutely no sign of this even though this was the main reason I bought it. No response.I used the chat bot to ask what this was for, of course the chat bot couldn’t give me any valuable answer but I was told I would be put in contact with an agent. Over 48 hours later, still no response, even though their “customer service” team is supposedly a 24 hour service. I’ve cancelled the order and I am expecting my refund promptly and if that does not appear in my account in the next week, I will be taking legal action on the matter as asking for my PPS number was more than enough reason for me to do so in the first place.
Customer Service 1.0
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B
Bonolo Makgeru
Jan 21, 2026
The service is absolutely amazing ✨
The service is absolutely amazing ✨
Customer Service 5.0
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C
Cynthia Rainey
Jan 21, 2026
The hair is usually up to standard
The hair is usually up to standard. I ordered unit on January 6. I have not received my order yet. This unit was far my BIRTHDAY. My birthday is January 15th, I still not received my order. This is not the first time this happened. Be careful when ordering from Unice, when you need by a certain time. I'm actually looking for a trustworthy company. The unit stated if I order by this time, it will be 3-5 days. I am very very disappointed. Who knows about a better hair company with good grade of hair and is honest with the delivery dates of your units when you purchase.You say you understand,what are you going to do about it, besides apologize. This was not fair to me.
Customer Service 1.0
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T
Tina
Jan 21, 2026
Worked our way to satisfaction.
At first it was a 2 but now it's a 4/5 because we had a problem but you guys definitely worked it out for me. I'm very appreciative. Thank you guys so much. ❤️❤️❤️❤️
Customer Service 4.0
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M
Miss Blair
Jan 21, 2026
Beautiful well made wigs.
The customer service assistants were brilliant and did everything humanly possible to make everything flow easily and efficiently. They are friendly and approacble as well as being very professional. Plus the wigs are beautiful and look so natural as well ad being easy to install. I will be ordering from them again soon.
Customer Service 5.0
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D
DelShannon McAllister
Jan 21, 2026
Customer Service was amazing
Customer Service was amazing! The unit was very beautiful!! Will purchase from them again!! Thank you ✨️
Customer Service 5.0
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