stdcheck.com Reviews

they were great, i used them for years, but then they turned horrible. I asked their employee - if their doctors could prescribe what i was looking for, without an in person consult. they said "yes" and so i booked, then the doctor got on the phone, said i had to be seen in person first. and they refused to refund my consult fee. Then after 3 different tries, they finally refunded what they legally had to based on misinformation given to me by their employee. and refused to do anything for the hassle and time i spent on it all. What a joke. They say that the prescription was at the doctors discretion, no, the doctor said they could not prescribe until i had an in person visit. I will be taking my 5 years of business somewhere else than deal with a company that has shitty policies like that. and tries to hide behind the policies as if they didn't create them that way.

Was told results come back within a couple days then told if you test positive and you need to speak with a representative about your results that it would be an additional $95. That is an absolute rip off. I asked for a refund within minutes of purchasing their service and was told they were going to charge me a 20% refund fee. Why would there be a 20% refund fee when its an online service and they have not provided any service whatsoever. I agreed and they said they would process my refund. Its now beem almost 2 weeks and no refund has been issued. I call them to ask about the refund and they state "we don't handle refunds over the phone you have to text a 1-800 number" I have never heard of a company not being able to have a physical conversation by phone to process a refund and require you to text a number to ask questions about a refund. This company is a complete joke and lack customer service.

Worst DO NOT USE THIS SERVICE !!! I arranged an appointment spent $70 in a taxi only to be told at the centre they sent me too that they don’t do blood work at the lab so be they couldn’t help me The lady at reception then told me it was my fault not there’s because I should have called them in advance to check ! They won’t answer my emails when I use the chat service they tell me to email , they run you around in circles , do not trust them !! They have now been in contact , but never offered me an apology or to pay my taxi, also think (if you’re still reading by this point ) a mark of a unprofessional poorly run company, is how they respond on here to open complaints like this, let’s see if they respond.

It won't work for me and I need certin ppl to know what is going on. It's frustrating because most sites are only for Australia and I am in the USA. So so frustrating

I am a Veteran that had a horrible experience purchasing and refunding the service which was first purchased by my partner . The online service Sarah stated that I would be able to enter code at the end of my payment process which never happened after purchasing the service . The fact that it happened over a holiday weekend put delay in contacting them and their hours to even speak to a live person and they only wanted text conversations. Their tactic proved to to push their 5 day return policy to get it to not get the full refund that puts 20% less than original payment . I feel their deceptive practice is a buyer beware and should look for another service if possible. I did even escalate it to a supervisor of course texting and she came back with same stating 20% 0ff orders past 5 days and un refundable after 21 days if not used.