edx.org Reviews

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Overall Ratings

edx.org Reviews has an overall customer rating of 3.8 out of 5 stars from 638 reviews indicating that most customers are generally satisfied with their purchases.

3.8
638 Reviews
5 stars
364 57%
4 stars
94 15%
3 stars
24 4%
2 stars
32 5%
1 stars
124 19%
Customer Service 3.8 (638)
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⭐⭐
364 5-Star Ratings

About edx.org Reviews

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Gain new skills, advance your career or learn something just for fun. EdX is a nonprofit online learning destination offering 2000+ high-quality courses from Harvard, MIT, Berkeley, Microsoft and 130 other leading institutions. Learn computer programming, data science, business, finance, engineering, history, language, science and more.

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Shalon
Aug 18, 2024

Excellent experience with edX, I audited a course and gained a lot of insight, tools and tips from expert lecturers/professors. Would recommend to any...

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brett
Mar 1, 2024

EDX can be used in different ways. I personally have used EDX since its inception. I am a huge fan of e-learning and wrote to the UK government 40 y...

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Nicolas Zapater-Lamadrid
Sep 5, 2023

"edX has been an incredible resource for me on my journey to achieve a TOEFL certification. Their platform is not only user-friendly but also packed w...

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Lolly Ching
Nov 16, 2022

I have taken a course before and started another one. I wish they would send the Certificate in mail. I can't print mine properly.

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Boyd Jackson
Mar 4, 2022

I've done 3 online courses through edX and the platform makes it easier to navigate through modules.

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Nick Brendholdt Rasmussen
Aug 25, 2021

I didnt want the course, because it wasnt my level, so i got my money back after 3 weeks.

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Secret Shopper Bristol
Jun 26, 2021

only one complaint, multiple choice questions with drop down boxes that did not work thus unable to complete exam but this was rectified at the end. A...

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SigJ
Feb 15, 2021

I did many courses and a program on EdX and I was overall happy with it. Lately I had a technical issue and had to contact the support team. They repl...

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Maina Iraki
Feb 4, 2021

They offer up to date courses with amazing customer service and delivery.

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Zain Hussein
Jan 22, 2021

This is probably one of the best things the internet has brought to my life. I'm a self admitted nerd who is a bit too obsessed with learning.The ease...

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Enyce
Jan 6, 2021

I really appreciated the work that you are offering. I mainly focused on free courses, and I gained a lot of knowledge through them! I usually mention...

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BrookeEn
Jan 3, 2021

I’ve taken one course on edx and am currently on my second, both provided my TU Delft. The content is very good quality and the quizzes at the end o...

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Reviews

638
3.8

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Nigel Rees
Jan 12, 2026
Robot Development FedericaX 48 is old, 404s, bad lectures
Robot Development FedericaX 48 is over a decade old. Links fail: 404. Latest references are to 2015. It's 2026! Lectures have no diagrams. Slides mentioned aren't provided. Auto-generated transcripts and I struggled with lecturers' speech. Patently nobody's checked material before publication. I'd like to quit and get my $55 back -- or see an updated version.
Customer Service 1.0
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Ben
Dec 31, 2025
Effort without results, cannot recommend
I already hold a postgraduate degree and enrolled in an edX MicroMasters in Data Science to deepen my skills. I ran into several issues. The courses move quickly, provide minimal reading material, and introduce advanced mathematical and programming concepts with very little support—often just a 2–5 minute video and a single page of notes. In practice, you end up teaching yourself. For most exercises and assessments, I had to spend significant time finding external resources that actually explained the material. This isn’t necessarily a deal breaker, but it does make the learning curve steep.The deal breakers were different. Assessment is mostly multiple choice, the discussion forums are inactive, and some quiz answers are hard‑coded and no longer match updated public datasets—making correct answers impossible. I only received marks after asking why I kept failing. Eventually, the course expected a level of knowledge that hadn’t been taught, amounting to undeclared prerequisites.I tried another edX course, but lost a full day just trying to install outdated software and unsupported Java versions required for the assignments. While workarounds exist, the platform’s reliance on obsolete tools makes it difficult to complete tasks as instructed.
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Frank
Nov 23, 2025
A terrible terrible organisation that…
A terrible terrible organisation that wrongly took payment one year ago and has ignored pleas to cancel for the past 12 months. What’s the chances they try again ?Beware.
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Gordon Wright
Nov 12, 2025
Out of date content
"AI for Leaders" a paid for course provided by Babson. Unfortunately given how old this material was any leaders who took this course when originally released are probably retired by now.Shocking that EDx would charge for material that is simply no longer fit for purpose.Also shocking that Babson have not updated and allow this to remain for sale on the site.
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JH
Sep 24, 2025
Serious problems with edX's Introduction to Artificial Intelligence with Python course
I audited the edX class titled "Introduction to Artificial Intelligence with Python."The lecturer and the material offered by the course were very good. The course was originally offered by Harvard in 2020. Unfortunately, the course material has not been properly maintained since that time. I had no problem following the course and its material for the first 2 sessions out of its 7 sessions. However, the third session, titled ‘Uncertainty,’ had a very serious problem.The source code, model.py, which was provided in the course’s video presentation, failed to run. The reason for the failure is that model.py was dependent on an import library, pomegranate. The problem is that the current version of pomegranate (2025) is not backwards compatible with the 2020 version. I would like to point out that I am not the only person who has experienced this problem. There were others who took the course and also made similar comments. When I complained about it to edX, the answer was that they will not look into it because I am only auditing the course. This is not a professional response! If edX has a defective product, it should not tell a potential customer that they will not investigate the problem unless that customer buys the defective product. For now, I do not recommend this course unless edX corrects this problem.
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Miguel Oliveira
Sep 15, 2025
A complete scam
A complete scamI enrolled on the Backyard Meteorology: The Science of Weather course.The content is appaling. You learn far more from free youtube videos and they didn't even sent me certificate (did the paid version)
Customer Service 1.0
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Mohd Arqam
Jun 22, 2025
I recently paid for the "Introduction…
I recently paid for the "Introduction to Computer Science and Programming Using Python" course by MIT and enrolled in the verified track. I received the confirmation email and the order is also visible in my Order History, but the course dashboard still shows I am on the audit version and is prompting me to upgrade.Here are the details:Course Name: Introduction to Computer Science and Programming Using PythonOrder ID: 2U-2025367782Please fix this as soon as possible. I will only start with this course when this issue is resolved
Customer Service 1.0
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Kevin
Jun 19, 2025
Unusable due to constant popups
Platform is unusable due to constant popups encouraging you to "upgrade". Even after dismissing them they constantly come up.What doess paying for a course get you? A useless certificate and an AI chatbot. Money making scam.
Customer Service 1.0
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Sherry Wood
May 14, 2025
Paid $299 for Harvard Certificate
Paid $299 for Harvard Certificate, edX Claims Payment Didn't Go ThroughI enrolled my son in a Harvard course through edX and paid $299 for a physical certificate to be shipped. However, edX is now stating that the payment didn't go through, despite my bank statement clearly showing the charge. This situation is incredibly frustrating, especially since we've already completed the course and were looking forward to receiving the certificate.I've attempted to resolve this through edX's support channels but haven't received a satisfactory response. It's disappointing to encounter such issues with a reputable platform. I hope edX addresses this promptly and ensures that other learners don't face similar problems.
Customer Service 1.0
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Gean Santos
May 8, 2025
Horrible support
Horrible support, they don't even read the request nor try to address any issues related to it, they just reply in an automatic/robotic way and close the request, once I realized I can get the Harvard certification free from the Harvard website itself, I don't even want the financial aid anymore, it's scummy to ask for payment for something that is provided for free.
Customer Service 1.0
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