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Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing. Semrush offers insights and solutions for companies to build, manage, and measure campaigns across various marketing channels. Semrush, with over 87,000 paying customers.Semrush in numbers:- 808M desktop domain profiles and 32.1M mobile domain profiles- Over 43 trillion backlinks and over 25 billion URLs crawled per day on average- Over 24.3 billion keywords and 20M ideas for a single keyword- 30% of Fortune 500 companies use Semrush as their go-to marketing tool
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630
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W
Jan 22, 2026
it's a scam
Customer Service
1.0 ★
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N
Jan 22, 2026
Scam of a company!
Evil Company that does not follow UK Law. You have been reported to trading standards for your malpractice, and will be escalating it further if needed, as companies like this should not be allowed to function in the UK.I was in the process of submitting a cancellation form (which is already a two step process), which takes a good few minutes! They asked me 9 time if I wanted to cancel, and then sent another email which you must respond to to confirm you want to cancel!!!Due to this delay I was charged over £400 for two different subscriptions, one of them I had never even heard off, it must be the UI where you click in the wrong place and bang you are charged an extra £200. The customer service is non existent and actively avoids any refund requests. So thank you for wasting my time, as I will now go through the bank and will be reporting the practices to the relevant watch dog as well. What is genuinely the point of a company whose sole purpose is to thieve of others, and you do this with everyone as shown in the reviews. Your SEO maybe great, but NO ONE should use this scum of a platform due to the sickening way they behave.
Customer Service
K
Jan 22, 2026
Don't waste your money
Don't waste your money. This company has gone downhill so bad it should be studied. It's usefullness has dropped while they raise the price and enact greedy policies (like their refund policy). They are not even staying competitive with new and upcoming tools. They have experienced full enshittification.
Customer Service
M
Jan 21, 2026
I've been shocked at how misleading…
I've been shocked at how misleading their pricing is. You click a button thinking you're revealing data that you paid for, and it charges you another couple hundred to thousands without clarity, consent, or approval. They also don't make monthly vs annual charges clear at all, so you think you're spending $1000 on something that's an annual charge but (surprise!) it's monthly! They also basically DON'T issue refunds, for anything. They just take your credit card and every time you click anything in the platform you're charged again! I'm so shocked they haven't been sued for how bad this is. I can't have my credit card on this platform, at all. They're scammers.
Customer Service
J
Jan 21, 2026
They operate a terrible subscription…
They operate a terrible subscription model - which is very hard to cancel. We tried to cancel it in April of last year, clicked through looked like it was confirmed (its bloody hard to find the right buttons to click), BUT we needed EXTRA confirmation on email in writing to confirm the cancellation - continued to bill us for a whole year... spotted it on the card went back to them, won't refund.... Illegal practice of subscriptions - law coming against this sort of rubbish
Customer Service
S
Jan 20, 2026
Never use Semrush
Never use Semrush! They charged me after my 7 days free trial even tho I canceled! Now they say there is no way to refund.
Customer Service
D
Jan 20, 2026
They charge very easily, without you having time to react
I tried to cancel my free trial on the day I would be charged but it was already too late and got charged 260€...... No refund possible even tough I used it once. Then I followed a live Semrush training session because I wanted to make the most of my monthly subscription as I couldn't get a refund. I imported a key word list as the guy was showing us. I had more key words on this list than what my current plan was offering so they immediately charged me almost 60€. I couldn't do anything. I wanted to delete the keywords I didn't need but the page was blocked, they were already processing the payment. To possibility to cancel. I quit the page hoping it won't charge me but it did. It really happened in 2 seconds. You don't get redirected to a payment page, they directly charge you......
Customer Service
C
Jan 19, 2026
Cancellation SCAM
I tried to activate a trial package to test a feature. It did NOT work, or at least it said, it din't work as I had used a trial package some years ago. Can't have two trials apparently. As I tried to test a feature I signed up with another (new) account and activated the trial package. Didn't find what I was lookking for, so immediately canceld my subscription. 7 days later I get an e-mail saying, my subscription was renewed. First I didn't even understand what was happening, I sent them a screenshot with their confirmation mail of my trial package. Then I found out, that the initial trial with my first account was indeed active, contrary to what the account had said before. I wrote to their contact page immediately to cancel my package and I belief that I even cancelled it again and went through the process. A month later I received another billing to my card. Tried to explain my case to customer service, no help, not admittance, that activation of a trial account isn't even possible if you had done so before. My ticket where I wrote to customer support also got lost. SAVE a screenshot when you contact them, you won't receive a ticket number or anything
Customer Service
C
Jan 19, 2026
WATCHOUT - Scam on cancellation
WATCHOUT – Trying to scam you over free trial. T tried to cancel my subscription twice and was faced with two bills costing me more than $700! Ridiculous process. Beware
Customer Service
P
Jan 18, 2026
it's more than just cancellation issues
everyone focuses on how hard it is to cancel... and they're right! but there is far more to dislike about the platform. let's start with inaccurate data, most of the reports, and tracking information that they give is wrong. Not sure where they get their information from bu when i first started the subscription they were actually showing information from an old version of the website. once tht issue was clear, i kept getting inacrruate reports about keyword standing etc. I have many positio 1-10 keywords and absolutely none of them showed up. I decided to keep the product longer than i should of in hopes that i could show the metrics to my clients but the metrics were useless. let's not just focus on the riducolous cancelation policy that screams that that don't give a sh*t what you want, let's look at the whole piece of sh*t pproduct.
Customer Service
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